Category Archives: Hospitality

Believe in Magic?

Disney World’s new MyMagic+  (pick one): Makes transactions a lot easier, faster and more convenient Provides a very unusual, personalized (and perhaps a bit creepy) experience for kids. Gives Disney an extraordinary amount of information about what their guests do. … Continue reading

Posted in Hospitality, Technology, Uncategorized | Tagged , , , | Leave a comment

Innovation Moments

There are eight ways to innovate an existing product. The most common one is Function Innovation, that is, the product performs a task or has a capability that is new and unique.  Generally, these functions are close-in to the product–your … Continue reading

Posted in Airlines, Hospitality, Loyalty Programs | Tagged , , , , | Leave a comment